REFUND AND RETURNS POLICY

Last Updated: September 29, 2026

At Luxury Rep Watchs, we want you to be satisfied with your purchase. This Refund and Returns Policy explains when and how you may request a return, refund, or exchange.

By placing an order with us, you acknowledge and agree to the terms below. Nothing in this policy limits any mandatory consumer rights that may apply to you under applicable law.

1. Return Period

You may request a return within 14 days of the date your order was delivered.

To be eligible for a return, you must contact us within this 14-day period and receive return instructions from our support team.

Items sent back without prior authorization may not be accepted.

2. Return Eligibility

To qualify for a return, the watch must:

• Be unused and unworn.
• Be returned in its original condition.
• Include the original packaging and any accessories supplied with the order.
• Include any applicable documentation supplied with the product.
• Be securely packaged to prevent damage during transportation.
• Be accompanied by your order number or other valid proof of purchase.

We reserve the right to assess the condition of returned items before approving a refund.

3. Items That Cannot Be Returned

Returns may not be accepted for items that:

• Have been worn or used.
• Have been damaged after delivery because of misuse, accident, or improper handling.
• Have been modified, altered, engraved, or customized at the customer’s request.
• Are missing original packaging, accessories, or components.
• Show signs of excessive wear or damage not caused by a manufacturing defect.

This does not affect any mandatory rights you may have under applicable consumer protection laws.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

For damaged or incorrect orders, we may request:

• Your order number.
• Clear photographs of the product.
• Photographs of the packaging and shipping label.
• A description of the issue.

Depending on the circumstances, we may offer a replacement, repair, refund, or another appropriate remedy in accordance with applicable law.

5. Change-of-Mind Returns

If you simply change your mind about your purchase, you may request a return within the applicable 14-day return period, provided the item meets our return eligibility requirements.

Unless otherwise required by applicable law, the customer is responsible for the cost of returning an item due to a change of mind.

Original shipping charges may also be non-refundable where permitted by law.

6. Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns unless otherwise required by applicable law.

If an item is confirmed to have been defective, damaged before delivery, or incorrectly supplied by us, we may cover reasonable return shipping costs or provide an appropriate remedy.

We strongly recommend using a tracked and, where appropriate, insured shipping service. We are not responsible for items lost or damaged while being returned if the customer is responsible for the return shipment.

7. How to Request a Return

To request a return, contact us at:

Email: support@luxuryrepwatchs.com

Please include:

• Your full name.
• Order number.
• Date of purchase.
• Reason for the return.
• Photographs, if the item is damaged, defective, or incorrect.

Our support team will provide the applicable return instructions and return address.

Please do not send an item to an address obtained from an old order, shipping label, or third-party source unless our support team has confirmed that address for your return.

8. Refund Process

Once we receive your returned item, it will be inspected.

If your return is approved, the refund will normally be issued to the original payment method used for the purchase.

Payments made through Stripe may require additional processing time before the refunded amount appears in your bank account or on your card statement. Processing times may vary depending on your bank, card issuer, and payment method.

We will notify you once your refund has been processed.

9. Partial Refunds

Where permitted by applicable law, a partial refund may be considered if an item has been returned with a reduction in value caused by handling beyond what is reasonably necessary to inspect the product.

Examples may include:

• Missing accessories.
• Damaged packaging where the packaging forms part of the product presentation.
• Signs of use or wear.
• Damage caused after delivery.

Any deduction will be assessed based on the condition of the returned item and applicable law.

10. Exchanges

We may offer exchanges where the requested replacement item is available.

If the replacement item has a different price, the difference may need to be paid or refunded as applicable.

If an exchange is unavailable, we may process an eligible refund instead.

11. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

If the order has not yet been processed or shipped, we will make reasonable efforts to cancel it.

Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

12. Undelivered or Refused Orders

If an order is returned to us because:

• The delivery address was incorrect.
• The recipient refused delivery.
• The recipient failed to collect the package.
• Delivery was unsuccessful because of information supplied by the customer.

additional shipping or return costs may apply where permitted by law.

Any refund will be processed after the returned package has been received and inspected.

13. International Returns

For international orders, the customer may be responsible for return shipping costs, customs charges, duties, taxes, or other fees associated with returning an item, unless the return is due to an error on our part or applicable law requires otherwise.

Customers should check the requirements of their local customs authority before returning an international order.

14. Refunds for Shipping Costs

Unless otherwise required by applicable law:

• Original shipping charges may not be refundable for change-of-mind returns.
• Return shipping costs may be the customer’s responsibility.
• Shipping costs associated with defective, damaged, or incorrectly supplied items may be handled by us where appropriate.

15. Sale or Promotional Items

Items purchased during a sale or promotional period remain subject to this Refund and Returns Policy unless the applicable promotion specifically states different return conditions.

Mandatory consumer rights remain unaffected.

16. Consumer Rights

This Refund and Returns Policy is intended to operate alongside applicable consumer protection laws.

If you have statutory rights that provide greater protection than the terms stated in this policy, those statutory rights will continue to apply.

17. Changes to This Policy

We may update this Refund and Returns Policy from time to time to reflect changes to our business, services, procedures, or applicable legal requirements.

The updated version will be published on our website with a revised “Last Updated” date.

18. Contact Us

If you have any questions about returns, refunds, exchanges, or cancellations, please contact:

Luxury Rep Watchs

Email: support@luxuryrepwatchs.com

Our support team will review your request and provide the appropriate return instructions.